QuikEyes Technical Support
Pre-Order Technical Support Hours so you’ll be ready in case of an emergent situation. QuikEyes Technical Support is provided by our partner (Tricension, Inc.). Support is calculated in 15 minute increments. Your balance will be adjusted based on usage.
$165/hour for general support.
$250/hour for weekends and emergency support issues.
Common Issues Charged for Support Include:
Wireless network issues
Laptop / PC workstation issues
Virus Issues
Firewall Issues
Trusted Sites Issues
Pop-Up Blocker Issues
Business internet service provider issues
Use of a Personal Computer or Operating System
Use of wireless broadband cards / hotspots / USB cards
Hardware changes / upgrades
Operating systems changes / updates / upgrades
Silverlight upgrade/downgrade issues
Internet Explorer/Firefox/Chrome/Safari/Other Browser/Macs not working with Silverlight Issues
Internet Explorer/Firefox/Chrome/Safari/Other Browser Version Issues (see System Reqs section for recommended Operating System/Browser compatibility for best results)
Operating System Issues (i.e. Windows Version Compatibility, Mac OS Version Compatibility, etc...)
New PC’s
New Printers
New Users/Edit Users
Forgotten Password
Forgotten QuikEyes web address (URL)
Patient Record merges
Procedural Questions on use of QuikEyes answered by Tricension
Any other non-system wide issues
Local Area Network Issues
Pre-Order Technical Support Hours so you’ll be ready in case of an emergent situation. QuikEyes Technical Support is provided by our partner (Tricension, Inc.). Support is calculated in 15 minute increments. Your balance will be adjusted based on usage.
$165/hour for general support.
$250/hour for weekends and emergency support issues.
Common Issues Charged for Support Include:
Wireless network issues
Laptop / PC workstation issues
Virus Issues
Firewall Issues
Trusted Sites Issues
Pop-Up Blocker Issues
Business internet service provider issues
Use of a Personal Computer or Operating System
Use of wireless broadband cards / hotspots / USB cards
Hardware changes / upgrades
Operating systems changes / updates / upgrades
Silverlight upgrade/downgrade issues
Internet Explorer/Firefox/Chrome/Safari/Other Browser/Macs not working with Silverlight Issues
Internet Explorer/Firefox/Chrome/Safari/Other Browser Version Issues (see System Reqs section for recommended Operating System/Browser compatibility for best results)
Operating System Issues (i.e. Windows Version Compatibility, Mac OS Version Compatibility, etc...)
New PC’s
New Printers
New Users/Edit Users
Forgotten Password
Forgotten QuikEyes web address (URL)
Patient Record merges
Procedural Questions on use of QuikEyes answered by Tricension
Any other non-system wide issues
Local Area Network Issues
Pre-Order Technical Support Hours so you’ll be ready in case of an emergent situation. QuikEyes Technical Support is provided by our partner (Tricension, Inc.). Support is calculated in 15 minute increments. Your balance will be adjusted based on usage.
$165/hour for general support.
$250/hour for weekends and emergency support issues.
Common Issues Charged for Support Include:
Wireless network issues
Laptop / PC workstation issues
Virus Issues
Firewall Issues
Trusted Sites Issues
Pop-Up Blocker Issues
Business internet service provider issues
Use of a Personal Computer or Operating System
Use of wireless broadband cards / hotspots / USB cards
Hardware changes / upgrades
Operating systems changes / updates / upgrades
Silverlight upgrade/downgrade issues
Internet Explorer/Firefox/Chrome/Safari/Other Browser/Macs not working with Silverlight Issues
Internet Explorer/Firefox/Chrome/Safari/Other Browser Version Issues (see System Reqs section for recommended Operating System/Browser compatibility for best results)
Operating System Issues (i.e. Windows Version Compatibility, Mac OS Version Compatibility, etc...)
New PC’s
New Printers
New Users/Edit Users
Forgotten Password
Forgotten QuikEyes web address (URL)
Patient Record merges
Procedural Questions on use of QuikEyes answered by Tricension
Any other non-system wide issues
Local Area Network Issues